Current Status
Not Enrolled
Get Started
This course is currently closed

Compassionate Care during Wellness Visits

Due to their developmental stages and previous experiences, children may have different reactions to seeing a medical professional. These may not always be positive and can cause challenges for healthcare providers. Developing a therapeutic relationship by techniques such as developmentally appropriate communication can lead to easier interactions, and promote the child’s understanding of medical visits.

Course Overview

To many adults, a routine wellness visit can seem straightforward, however, for children, it can be incredibly frightening and overstimulating. Parents can also feel this heightened anxiety as their children ask questions about what will occur at the appointment and if they will be receiving a needle. Medical providers can be the liaison, building a quick rapport with compassionate care through a child-centred approach.

The purpose of this webinar is to empower healthcare providers with the knowledge that will enrich their practice by ensuring that children and their families are made to feel comfortable and understood at wellness visits.

Learning Outcomes

In this session, you will:

  • Increase your knowledge of effective communication skills with patients and parents
  • Learn how to establish a warm and inviting space
  • Implement a medical preparation plan, and
  • Explore coping and distraction techniques for pediatric patients of all ages and developments

Course Content



First Published




1 hour

Oct 2018

Oct 2018

Dec 2020

Usage & Integrity
Professional Development Leave Documents

Shani Thornton

Certified Child Life Specialist


Shani Thornton, MS, CCLS works in private practice in the Placer County and Sacramento region of California. She provides in-home child life services to families and leads workshops in the community.

She launched a child life and parenting blog/website in 2013, called to provide resources to parents, child life specialists and medical providers.

Shani is an adjunct faculty member for the Graduate Child Life Program at Bank Street College of Education. She is the social media and marketing manager for Standish Foundation, a nonprofit focusing on family-centered healthcare practices.

Shani has written a children’s preparation book for a wellness visit, ‘It’s Time For Your Checkup: What to Expect When Going to a Doctor Visit’, made available in paperback or digital format on Amazon.

She is also the private practice chair member for the Association for Child Life Professionals Community-Based Non-Traditional Role Committee.